Review Supplemental Materials
Thank you for considering my application. Additional information and support documents have been uploaded to Google Drive for your review.
Access Google DriveBackground and Expertise
I've learned that understanding people drives process improvements, and that having diversity of thought (roles, backgrounds, etc.) within a project helps us catch and resolve user experience (UX) issues more quickly than we might otherwise, so I constantly seek opportunities to connect with others, capture their perspective, and automate my tasks.
Throughout my twelve-year career in Information Technology, I’ve held systems admin and communication roles across a variety of departments and industries. These experiences taught me about the criticality of multidisciplinary work and led to my BA in Interdisciplinary Studies, where I argued the connection between business and culture in the United States. In tandem, the goal of my website (where I offer freelance web design and generative AI consulting services) is to share my love of writing, expertise in business analytics, talent for web design, and passion for creating a more equitable, socially conscious, data-driven world.
People and Process Improvements
Perhaps you're familiar with Figma’s mission to make design accessible to all. Similarly, my mission is to help people brainstorm, design, and build products (especially online spaces) that maximize the benefits of complex technology so that advances in technology are accessible.
In my career, I’ve leveraged friendly conversations, generative AI, and workflow automation to streamline workflows and enhance customer experiences in the organizations I’ve served. Even before AI was widely available, I worked with Product teams at Fidelity National Financial to translate customer feedback into product enhancements, leading to a 20% improvement in user experience over 6 months.
Later, managing communications, knowledge bases, and process optimizations was critical to my success at UNF. I led communication strategies for ServiceNow upgrades; navigated the introduction of Microsoft Copilot to campus; wrote and edited knowledge articles for Workday in ServiceNow; developed/delivered training for LinkedIn; edited graphics, recorded video, and wrote copy for UNF’s collaboration with Adobe Creative Campus. My ability to build conversational flows for ServiceNow to support the service desk, optimize chatbot performance, and drive automation surrounding intentional design and targeted communication aligns perfectly with common goals such as scaling support or improving AI capabilities.
Brainstorm
First, I define the problem or inspiration. Then, I bring my ideas to a group discussion to create a baseline for measuring progress.
Design
During the design phase, I sketch a wireframe of my idea and doodle my thoughts on paper before moving to a digital space.
Build
When creating products or managing projects, I use the 80/20 rule to set initial goals and employ iterative development.
Generative AI and Service Operations
Creating Digital Products for an Online Funnel
Design and Implementation Process (Collaborative)
Experimentation in Online Spaces
With twelve years of experience in IT operations, product support, and customer experience, I’m qualified and capable of supporting organizations that seek to optimize AI support chats, implement internal AI tools, and drive automation while delivering excellent service. Throughout AI’s rise, I’ve pursued a practical understanding of how generative AI supports design systems. I’m eager to bring my expertise to companies that values accessibility, collaboration, and innovation.
Beyond my corporate experience, I actively experiment with generative AI, web design, and workflow automation in my freelance work, teaching online creators how to build compelling websites and simplify their workflows using AI-driven solutions. Furthermore, my background in technical documentation, project management, product development, cross-functional leadership, digital marketing, and UX design makes me uniquely positioned to bridge the gap between AI-driven technology and user-friendly implementation.
In summary, I’m excited about the opportunity to contribute to companies and projects who share my interest in quality product development, management, and support. Joining such a team would enable me to do what I love: help people through empathy, thoughtful design, and accessible technology.
Let’s connect to discuss how my skills and experience can support your team’s success.
Generative AI Training
In addition to the training materials I've developed for Fortune 500 companies, I've produced training privately, such as "Build Your Custom GPT," where I help career professionals give AI personality and purpose.
Content Writing
Visit my blog for examples of non-technical writing, such as essays dissecting Hip-Hop music to discuss African American musical heritage and newsletters for my multimedia club. You'll also see the newsletter registration page.
Online Spaces
Take a look at this product page for the previously mentioned multimedia club where interested persons can register to join. The community is free, so this page is to collect email addresses and automate group permissions.
Review Supplemental Materials
Thank you for considering my application. Additional information and support documents have been uploaded to Google Drive for your review.
Access Google Drive